I ACCEPT the general terms and conditions!
TERMS AND CONDITIONS
Inquiries and reservations are accepted via our website (e-mail or contact form). In order for the reservation to become valid, it is necessary to make a payment of the amount agreed upon by the user with the landlord. Payment can be made ONLINE/by credit card or by bank transfer.
SECURITY DEPOSIT
Deposit in case of possible damage in the amount of €200 must be paid in advance/upon arrival. The paid amount serves as coverage/compensation in rare cases of damage/estrangement of the property or belongings in it, as well as unexpectedly necessary additional cleaning caused by the guest's negligence during the stay.
The paid amount will be refunded within 48 hours after departure, after checking that there is no additional damage or costs to the property and that the guests have left the property in the same condition.
Without a security deposit paid in advance, we will proceed according to our CANCELLATION POLICY in case of no-show listed below.
BOOKING PROCEDURE
We will send you the link to a secure server with our offer. After entering the requested information, you will see a payment confirmation on your screen, followed by our email confirming receipt of payment with all the necessary arrival details.
The final invoice will be sent to you electronically immediately after check-in.
The offer is valid for 24 hours. In case of missing payment within 24 hours of the request, the guest will be considered to have canceled the reservation, the offer will become invalid, and the requested period will automatically be free in the calendar and ready for further reservations.
The reservation is valid only after full payment. In case of agreed partial payments, the remaining amount of the reservation must be paid at least 60 days before arrival. If the guest does not pay the remaining amount within the agreed period, the reservation will be considered to be completely canceled and we will proceed according to the CANCELLATION POLICY.
CANCELLATION POLICY
CHECK-IN: 16:00-21:00, CHECK-OUT: 00:00-10:00
In case of late arrival, the guest is obliged to inform the owner. In case of non-arrival until the agreed time without prior notice, we reserve the right to follow the instructions of the CANCELLATION POLICY and keep the paid amount, assuming that the reservation is canceled. The dates in the calendar will be free for future reservations.
PLEASE DO NOT COME TO THE APARTMENT BEFORE THE APPOINTED TIME, as this makes it difficult for us to prepare and clean. You will be informed about everything in time.
You can use the free parking space (if it is offered by the selected apartment) as soon as you receive the keys to the apartment.
PRECAUTIONS
Please read our profile details and the detailed apartment description carefully to make sure you have chosen the right accommodation for your needs, before the 60-day free cancellation period expires and to avoid unnecessary inconvenience.
Please read the instructions carefully with all the details you received in our welcome message before your arrival and adhere to the agreed check-in/check-out time.
For any questions regarding your arrival, we will contact you and inform you in a timely manner. You will be informed when the apartment is ready for you, we try to prepare it as soon as possible and meet all your needs.
COLLECTION AND PROTECTION OF PERSONAL DATA
We undertake to ensure the protection of our guests' data in such a way that we only collect basic data about our guests that is necessary for filling our obligations.
All user data is strictly kept and is available only to those employees who need the data to perform their work. All our employees and business partners are responsible for respecting the principles of confidentiality protection.
Rijeka, April 1, 2022.
